Race simulator defective upon receipt
Does the Race Simulator appear to be faulty? Contact us directly. You can then return the Race Simulator. After we have received the Race Simulator, you will immediately receive a new copy. We set a few conditions for the exchange. The Race Simulator must not have been used or damaged. The Race Simulator must be returned within five working days of purchase and must be packed in the original packaging with a copy invoice.
Contents not complete upon receipt
Ugx-shop.com checks the content of the packaging. However, we may have overlooked something, so it may be that a part of the Race Simulator is not included, such as e.g. a bolt. Is this the case with your received Race Simulator? Send us an e-mail stating what your address details are and which part we have forgotten to send. We will send the relevant part to you as soon as possible.
Assembly error upon receipt
Is the Race Simulator not functioning properly, or does the Race Simulator not meet the delivery conditions? Then let us know what’s wrong with the Race Simulator. Our technicians can give you a clear explanation to solve an assembly error. Unfortunately, is it not possible to fix the error? Even then we will come up with a fair solution.
The warranty period that we issue on the Racing Simulators is 2 years and is valid for factory errors. User wear is not covered by the warranty. No warranty is given on transport damage such as scratches or dents. Ugx-shop.com works together with Postnl.nl, among others, to deliver the chairs as safely as possible. The invoice is also your official guarantee certificate. Therefore keep it safe. More information about the warranty can be found in the General Terms and Conditions.